Returns & Exchanges
At iPenStore, we want you to be completely satisfied with your writing instruments and accessories. If your purchase doesn't meet your expectations, you can return most items in their original condition within 30 days of delivery.
Initiate Your Request
Log into your account or use our guest portal to select the items you wish to return and provide a brief reason for the request.
Secure Packaging
Carefully pack your pens and stationery in their original manufacturer packaging, ensuring all nibs and delicate parts are protected for transit.
Ship the Package
Affix the provided return shipping label to your package and drop it off at any authorized carrier location for processing.
Receive Refund
Once our specialists inspect the returned items, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing